Legal
Cancellation Policy
Version 2 · Last updated 21 October 2026
Last updated: 21 October 2026
This policy explains what happens when plans change. It's part of our Terms of Service.
At a glance
| Situation | What happens |
|---|---|
| You cancel 24 hours or more before the session | Full refund |
| You cancel less than 24 hours before the session | No refund |
| You cancel before your payment was confirmed | Booking cancelled, nothing to pay (any amount already received is refunded in full) |
| You reschedule 24 hours or more before | Free, once per booking |
| Your coach cancels, or doesn't show up | Full refund, or a new time if you prefer |
| You don't show up | Session counted as held, no refund |
| A problem on our side stops the session | Full refund or a new time |
Cancelling
You can cancel from Dashboard → Bookings (or from your checkout page) until the session starts. The 24-hour limit is calculated from the session's start time.
- 24 hours or more before the start: you get a full refund of what you paid.
- Less than 24 hours before the start: no refund. Your coach has reserved that time and prepared for you, and the slot usually can't be filled at short notice.
- Before your payment was confirmed (for example while a bank transfer is being checked): the booking is simply cancelled and nothing is owed. If your money has already reached us, it's refunded in full.
Rescheduling
A confirmed session can be moved to another available time with the same coach once, up to 24 hours before it starts, from Dashboard → Bookings. After that, or for a second change, please cancel instead (the rules above apply) or contact us.
If your coach can't make it
If your coach cancels or doesn't join within 15 minutes of the start time, contact us at support@daksor.lol or in your session channel. You'll get a full refund, or a new session time if you prefer.
No-shows and lateness
Please be on Discord at the start time.
- If you're late, the session still ends at the booked time.
- If you haven't joined 15 minutes after the start and haven't contacted your coach, the coach may mark the session as a no-show. A no-show isn't refunded.
How refunds are paid
- Refunds are approved by our team, usually within 2 business days of the cancellation.
- PayPal payments are refunded to the same PayPal account or card. PayPal usually shows the refund within a few days.
- Bank transfers are refunded by transfer to the account you paid from. We may ask you to confirm the account details. Your bank may take a few business days.
- We refund the amount you paid us. Fees charged by your own bank or PayPal (for example for currency conversion) can't be refunded by us.
Problems with a session
If something went wrong during a session (a technical failure, or a session that clearly didn't match the service you booked), contact support@daksor.lol within 7 days of the session, with your booking number. We'll look at it fairly and may offer a new session or a full or partial refund.
Your legal rights
This policy doesn't take away any rights you have under the consumer laws that apply to you.